NORDSTROM has a legendary reputation for its customer service so it should be no surprise that they’re also one of the few retailers that expressly cater for those needing mismatched pairs of shoes.
We decided that we’d better check on the details and make sure that the policy was still in operation and how it worked.
This is an edited version of the discussion I had online with one of Nordstrom’s sales staff:
Oddshoefinder:
Can I buy a pair of odd-sized shoes from Nordstrom and what it will it cost?
Nordstrom:
Yes, you can! As long as there is more than one and a half shoe size difference between each shoe it will not cost you anything more.
Oddshoefinder:
What do I have to do if I’d prefer to purchase these shoes online rather than visit a store?
Nordstrom:
If you purchase online you will need to buy two pairs of shoes and then get a refund on the unused shoes.
Oddshoefinder:
Do i have to pay for the return shipping?
Nordstrom:
Absolutely not. You will be provided with a return shipping voucher.
[note that NORDSTROM offer free shipping and free returns everyday for all customers]
Oddshoefinder:
How will the money be refunded? Will it be with store credit or is it real money?
Nordstrom:
Money will be refunded directly onto the credit card used for the transaction. There are no fees.
We’re really pleased at Oddshoefinder.com that Nordstrom have this policy (although wouldn’t it be good if you didn’t have to return the other ‘pair’?) and urge other retailers to follow suit so it becomes the norm.
If you’re going to buy at Nordstrom it’s always worth checking if there are discounted Nordstrom Gift Cards available. That could save you even more.
Of course, you should always check our database first because shoes on Odd Shoe Finder are typically cheaper than even those from Nordstrom!